Reference

Understand Your Rights Before You Play

These terms govern every account, wager, and withdrawal on cafecas — including how we handle PayPal, Venmo, and Play+ transactions and what eligibility looks like state by state. Read them before you open an account so you know exactly where you stand.

State eligibility appliesPayPal · Venmo · Play+ coveredAccount holder rights definedDispute process includedUpdated terms flagged by email

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What These Terms Actually Cover

cafecas Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account on cafecas, you agree to these terms in full. Access to our lobby — slots, live dealer tables, and sports markets including NFL football, same-game parlays, and player props — is permitted only in states where online gaming is authorized under local

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law. We do not accept accounts from ineligible states, and it is your responsibility to confirm your location is covered before funding your wallet. These terms apply to all payment activity. Deposits made through PayPal, Venmo, or a Play+ prepaid card are processed under the same
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ruleset, and each method has its own processing sequence detailed in your account settings. Withdrawals follow an identity-verification step before funds are released; that step is non-negotiable and applies regardless of the withdrawal method you choose. We may update these terms at any time. When we
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do, we'll notify you via the email tied to your account at least 7 days before the change takes effect. Continuing to use the platform after that date counts as acceptance. If you disagree with a revision, you may close your account before the effective date
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with no penalty on any settled balance.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE OPERATE

How cafecas Handles Your Account Data

Your account data and payment history are stored under encryption. We retain transaction records — including every PayPal, Venmo, and Play+ movement — for the period required by applicable state regulations. You can request a full export of your data at any time through account settings, and you can request deletion when your account is closed, subject to mandatory retention windows set by law.

Data Retention

We keep transaction records for as long as state regulations require. After that window closes, personal data not needed for legal compliance is removed from active systems on a rolling schedule.

Cookie Policy

We use session and preference cookies to keep your lobby filters, wallet selections, and game history accessible across devices. You can manage cookie preferences from the settings menu without affecting core account functions.

Account Security

Every login triggers an OTP check to the phone number on your account. If you believe your credentials were compromised, use the account lock option in settings — it freezes all activity instantly while we investigate.

Change Requests

To update the name, address, or payment method on your account, submit a request through live chat with a valid government-issued ID. Changes take effect after our verification team confirms the documents.

TERMS CONTACT

Reach Us About These Terms

Questions about what these terms mean for your account shouldn't sit unanswered. Our support team can clarify eligibility rules, explain how a specific term applies to your PayPal or Venmo transaction, or walk you through the dispute process step by step. Pick the channel that works for you.

Team online

Live Chat

Open the chat icon in your account dashboard to connect with a support agent who can explain any clause in these terms as it applies to your specific account situation.

Email Support

Send a detailed message to our support address from the email registered to your account. We use that match to verify your identity before discussing account-specific terms.

Account Help Center

The Help Center in your account settings hosts the current version of these terms plus a plain-language summary of the clauses players in eligible states ask about most.

Common Questions About These Terms

The questions below cover the clauses players in eligible states ask about most — from how state law affects access to what happens when terms change and how to raise a dispute through your account.

Yes. Access to cafecas depends entirely on whether online gaming is permitted under the law of the state you're physically located in. We confirm your location during registration.

If your state's eligibility changes after you open an account, we will notify you by email. Settled balances can be withdrawn; open bets are handled according to the specific closure clause in these terms.

Yes. Both directions of a PayPal or Venmo transaction — deposit and withdrawal — fall under these terms. Identity verification is required before any withdrawal is released, regardless of the method.

We send an email to the address on your account at least 7 days before any material change takes effect. The updated terms are also posted in the Help Center with a clear effective date shown at the top.

Yes. Open a dispute via live chat or email within 30 days of the decision. Reference your account ID and the specific transaction. Our team reviews each case and responds with a written outcome.

Log into your account, go to Settings, and select the Data Request option. Export requests are processed within a few business days; deletion requests are handled after your account is fully closed.

Reference

Terms & Conditions

Access may be available only in states where local law permits.

InfoNBA Basketball Futures Market Infocafecas Banking Guide InfoFAQ

Understand Your Rights Before You Play

How cafecas Handles Your Account Data

Data Retention

Cookie Policy

Account Security

Change Requests

Reach Us About These Terms

Live Chat

Email Support

Account Help Center

Common Questions About These Terms

01 Does my state determine whether I can open an account?

02 What happens to my account if my state's status changes?

03 Are PayPal and Venmo withdrawals covered under the same terms as deposits?

04 How will I know when these terms have been updated?

05 Can I dispute a decision made under these terms?

06 How do I request a copy of my data or ask for deletion?

Terms & Conditions

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