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How cafecas Handles Your Personal Information

Your account data — from the email you registered with to the payment methods you use like PayPal or Venmo — is handled with clear, documented practices we stand behind.

No data sold to third partiesPayPal, Venmo, Play+ transaction privacyAccount-level deletion requests acceptedEncrypted data storageContact support anytime
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cafecas How cafecas Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security is built into every layer of your account — from the moment you register to each PayPal cashout or Play+ prepaid deposit you make. We use encrypted connections across the site and app, and payment credentials are never stored directly on our servers. Here is how we approach each area of data handling so you know exactly where your information goes.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is browsed. You can manage cookie preferences in your browser settings at any time without losing your account access.
Account Security Login sessions are protected with encrypted tokens. If we detect an unusual sign-in pattern — a new device or location like Denver — we may prompt an additional verification step before granting access.
Data Retention We keep your account data for as long as your account is open, plus any additional period required by applicable law. Closed accounts are flagged for deletion after the statutory retention window closes.
Third-Party Sharing Payment processors such as PayPal and Venmo receive only the data needed to authorize and settle your transaction. We do not share your browsing activity or game history with advertisers.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Questions about your data — whether you want to see what we hold, correct something, or request a deletion — go directly to our support team. You can reach us through live chat on the cafecas site, by email at the address on your account confirmation, or through the in-app help channel on mobile. Our team routes privacy-specific requests to the right internal contact so your inquiry does not sit in a general queue.

Live Chat Start a live chat session from the cafecas site or mobile app. Flag your message as a privacy request and our team will route it directly to the right contact.
Email Support Send your privacy request to the support email address shown on your account confirmation. Include your registered email so we can match your record quickly.
In-App Help Open the help section inside the cafecas mobile app, select Account and Privacy, and submit your request. Responses come back to your registered email address.

Frequently Asked Privacy Policy Questions

Below are the questions our account holders ask most often about how their data is handled, what rights they have, and how to act on those rights. If your question is not covered here, live chat is the fastest path to a direct answer.

We collect your name, email, date of birth, and payment details — including any PayPal or Venmo account you link. We also log device type and session data for security purposes.

Yes. Send a data-access request through live chat or email support with your registered email address. We will compile and return your data within the timeframe required by applicable law.

No. We do not sell your personal information. Payment processors and fraud-detection services receive limited data only when it is necessary to complete or protect a transaction.

Submit a deletion request through the in-app help section under Account and Privacy, or contact email support directly. We process deletion after the legally required retention window has passed.

No. Payment credentials are processed through the payment rail's own secure infrastructure and are not stored directly on our servers. We retain only a transaction reference for your account history.

We use session cookies for login continuity and analytics cookies to understand lobby navigation. You can adjust or block cookies in your browser settings; core account functions remain available regardless.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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